FTO Introduces Code of Conduct to Speed Up Complaint Resolution
The Federal Tax Ombudsman (FTO) Secretariat has implemented a new Code of Conduct for its officers and advisors, emphasizing transparency and professional responsibility.
Key Provisions of the Code of Conduct:
- Independence and Avoidance of Conflicts: Advisors are to work independently and avoid conflicts of interest, ensuring impartiality in all decisions.
- Protection of Official Records: The code stresses the importance of maintaining the confidentiality and security of official records, including both paper and electronic documents.
- Timely and Fair Complaint Resolution: It directs advisors to base their recommendations on relevant documents and applicable law, avoiding unnecessary delays and procrastination.
- Professional Ethics and Transparency: The framework sets professional ethics standards, requiring advisors to treat complainants with courtesy, comply with laws and regulations, and provide guidance as needed.
Zafar Hijazi, Federal Tax Ombudsman, stressed that the primary goal is to provide relief to complainants swiftly. He emphasized that officials must now adhere to professional standards and their assigned responsibilities, unlike past practices.
Hijazi noted the institution's improved effectiveness, which has boosted public confidence, and reiterated that there will be no tolerance for delays or procrastination in complaint resolution.