Google Cloud Services Recovering After UK Outage
Google Cloud states that its services are recovering following a "power event" at its UK cloud site, which caused disruptions for UK banks, businesses, and the courts. The company reported an issue with multiple services at its "europe-west2" data centre complex in London.
Popular UK Platforms Affected:
During the outage on Tuesday, numerous popular British platforms and services experienced issues, including:
- Royal Mail
- DPD
- Forest (e-bike service)
- HM Courts and Tribunals Service (video platform for remote hearings)
Banking Services Disrupted:
Banks, particularly Revolut, Lloyds Bank, HSBC, and others owned by Lloyds Banking Group, faced significant disruptions. Customers reported problems such as:
- Inability to access funds abroad
- Struggles to complete property purchases
- Issues with viewing transactions and pending incoming payments
Customer Impact:
Many users, like Rachael Ellen from Glasgow, experienced real inconvenience due to the outage. She shared her story of being unable to pay for parking and view a relative's transaction on Revolut.
Resolutions:
Google Cloud identified the issue as a third-party problem and assured customers that "all their money and data are safe." The company has apologised for the disruption and is working to resolve the issue.