MEPCO Resolves Over 3 Lac Complaints Last Month
Multan: Electric Power Company (MEPCO) has successfully addressed over 3 lac complaints lodged by consumers through its digital portal in the month of July (1st to 31st). According to official sources, most of these complaints pertained to power supply disruptions.
The MEPCO customer complaints management system offered multiple complaint registration avenues:
- Call center -118
- IVR-118
- SMS-8118
- Web
- Complaint office
- Mobile App
- NEPRA Asaan Approach
- Eops-Cc
- Eops-smartApp
Among these, the Web and call center -118 were the most popular platforms, with 109,021 and 108,075 complaints registered, respectively. The regional complaints centers operated round-the-clock, ensuring swift action on consumer issues.
96 percent of the complaints were resolved within the NEPRA time-line, highlighting MEPCO’s commitment to customer service. The company serves over 8.5 million consumers across its region and continues to implement measures for their satisfaction.
