NCCIA Chief Orders Fully Digital Complaint Registration, Daily Monitoring Of Staff Performance
UrduPoint reports that NCCIA (National Cyber Crime Investigation Agency) Chief, Syed Ali Nasir Rizvi, has given the following directives:
- Fully Digital Registration: Rizvi has ordered a 100% digital registration of public complaints.
- Timely Response: He emphasized the importance of prompt responses to these complaints.
- Daily Performance Monitoring: Rizvi directed officers to monitor performance daily, ensuring transparency and efficiency.
During a high-level meeting at NCCIA Headquarters, the following actions were discussed:
- Improving the Complaint Management System (CMS): Making the registration process more user-friendly and efficient.
- IT Infrastructure Upgrade: Strengthening data security and ensuring effective cybercrime complaint redressal.
- Prompt Redressal: Implementing measures to provide citizens with quick and transparent solutions.
Rizvi stressed the need to embrace modern technology to combat the growing challenges of cybercrime. He warned of strict accountability for any delays in handling public complaints, emphasizing the priority of digital services for citizens.