Shafi Jan Seeks Swift Resolution Of Public Complaints In Kohat
PESHAWAR, (APP – UrduPoint / Pakistan Point News – 9th Sep, 2026) Khyber Pakhtunkhwa Minister for Information, Science and Technology and Information Technology, Shafi Jan, has directed government departments to promptly resolve public complaints and keep citizens informed about progress on their applications.
During a public day at his Hujra in Hangu Patak, where residents presented their grievances directly to the minister in the presence of officials from relevant departments, Jan issued these directives. He listened to complaints regarding administrative and public-service matters and sought briefings from concerned officials before directing them to take priority action.
Jan emphasized that serving the people is the government’s foremost responsibility and directed officials to process applications within the stipulated timeframe instead of merely receiving complaints. He warned against negligence and unnecessary delays, stressing that government officials must discharge their responsibilities with sincerity, transparency, and accountability.
He also noted that direct interaction between citizens and government representatives strengthens governance and enables authorities to address issues requiring immediate intervention. Jan directed departments to ensure visible progress on complaints received during the public day and provide complainants with timely updates.
