What are my rights if my flight is cancelled or delayed?
BBC News explores your rights when facing flight disruptions due to delays or cancellations, specifically focusing on UK and EU carriers.
Key Points:
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Universal Rights: When a flight is delayed or cancelled, UK and EU airlines (and other carriers departing from a UK or EU airport) are obligated to support affected passengers, regardless of the cause. This includes providing meals, accommodation (if needed), and arranging alternative flights at no additional cost.
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Refund or Alternative Flight: If your flight is cancelled, you have the right to choose between a full refund for unused ticket portions or rebooking on another flight. This applies even if the cancellation was made in advance.
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Assistance: Airlines must offer:
- Reasonable meals and refreshments (often in the form of vouchers)
- Communication means (reimbursing call costs)
- Free accommodation if overnight stay is required for subsequent flights
- Transport to and from accommodation
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Travel Insurance and Government Advice: Be aware that travel insurance coverage may vary, and it’s important to review your policy. Additionally, adhering to UK government travel advice can impact your rights regarding travel insurance claims.
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Specific Airlines: Rights differ based on the carrier and departure location. For flights arriving in the UK from non-UK or EU airlines, refer to the terms and conditions of your booking.
