DC Orders Prompt Resolution Of Public Complaints Under Open-door Policy
Faisalabad, (APP – UrduPoint / Pakistan Point News – 18th Aug, 2026) Deputy Commissioner (DC) Muhammad Nauman Siddique on Tuesday directed district officers to ensure swift and merit-based resolution of citizens’ complaints, stating that providing relief to the public and addressing their genuine grievances was the top priority of the district administration.
During an open-door session at his office, the DC met citizens who approached him with their complaints and listened to their problems in detail. He issued necessary directions to the concerned officers for immediate resolution of the issues raised by the applicants.
The DC instructed officers to address public complaints promptly and strictly according to merit and law, emphasizing that any unnecessary delay in matters concerning citizens’ legitimate grievances would not be tolerated. He noted that the open-door policy offered an effective platform for citizens to directly engage with the district administration, ensuring their concerns were heard at the appropriate level.
He said the district administration was committed to facilitating citizens and providing them relief through responsive and people-oriented governance. The DC instructed relevant departments to remain attentive to public complaints and ensure that directions issued for their resolution were implemented thoroughly. He stressed that timely disposal of public grievances would strengthen citizens’ confidence in the administration and enhance the delivery of public services.
Reiterating the district administration’s commitment, he stated that they would continue to keep their doors open to citizens and take practical steps for prompt resolution of genuine problems in accordance with law.
